LeadSprint respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, submit an enquiry, request a quote, buy a service, use our forms, or communicate with us.
This Privacy Policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.
1. Who We Are
For the purposes of POPIA, LeadSprint may act as a responsible party when we decide why and how your personal information is processed. Where we build or manage lead capture forms, websites, or systems on behalf of our clients, we may act as an operator processing personal information on behalf of that client. In those cases, the client remains the responsible party for the personal information collected through their own website, form, or business process.
2. Personal Information We Collect
2.1 Information you provide directly
This may include:
- Name and surname
- Business name
- Email address
- Phone number and WhatsApp number
- Website URL and business details
- Project requirements and budget information
- Preferred contact method
- Messages submitted through forms
- Billing and payment-related information
- Documents, brand assets, images, copy, or files you send to us
2.2 Information collected automatically
When you use our website, we may collect certain technical information, including IP address, browser type, device type, operating system, pages visited, time spent on the website, referral source, approximate location based on technical data, cookie and tracking information, and form submission logs.
2.3 Information from third parties
We may receive information from third-party platforms or tools where you interact with us, including social media platforms, email platforms, payment providers, analytics tools, CRM tools, referral partners, and hosting or security tools.
3. How We Collect Personal Information
We may collect personal information when you visit our website, submit a contact form, request a quote, communicate with us by email, phone, or WhatsApp, buy a product or service, accept a proposal, pay an invoice, or provide project content or business information.
4. Why We Collect and Use Personal Information
We process personal information for specific, lawful, and legitimate business purposes, including:
- Responding to enquiries and preparing quotes and proposals
- Providing our services and building websites
- Managing client relationships and communicating about projects
- Sending invoices and delivering digital products
- Improving our website and services
- Securing our website and forms and preventing spam, fraud, and misuse
- Sending marketing communications where allowed by law
- Complying with legal, accounting, tax, and regulatory obligations
5. Legal Basis for Processing
We may process your personal information where you have given consent, where processing is necessary to respond to your enquiry or perform a contract, where processing is required to comply with a legal obligation, or where processing protects a legitimate interest of LeadSprint, our clients, or website users. Where consent is required, you may withdraw your consent at any time, subject to legal or contractual limitations.
6. Direct Marketing
We may send you marketing communications where permitted by law, including where you have consented, requested information, or have an existing relationship with us. You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly. We will not knowingly send unsolicited direct marketing in a way that violates POPIA.
7. Cookies and Website Tracking
Our website may use cookies, analytics tools, security tokens, and similar technologies to keep the website working properly, protect forms from spam, understand website performance, and improve user experience. More information is available in our Cookies Policy.
8. Anti-CSRF Token Security
Where our forms use Anti-CSRF token protection, a security token may be generated to help confirm that a form submission comes from the genuine live website and not from an unauthorised external source. This helps protect the website, the business, and users from certain types of fraudulent or unauthorised form submissions. These tokens are used for security purposes and are not intended to identify you for marketing purposes.
9. Sharing Personal Information
We do not sell personal information. We may share personal information with trusted service providers or third parties where necessary for our business operations, including hosting providers, email service providers, CRM or lead management tools, payment processors, accounting tools, analytics providers, and security tools. All third parties are required to handle personal information responsibly and in accordance with applicable law.
10. Storage and Security
We take reasonable steps to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. Our security measures include Anti-CSRF token protection on forms, access controls on systems, secure data transmission, and review of third-party tool security practices. No system is completely secure. If you believe your information has been compromised, please contact us immediately.
11. Retention of Personal Information
We retain personal information for as long as is necessary for the purpose for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to delete or de-identify it.
12. Your Rights Under POPIA
You have the right to request access to your personal information held by us, request correction of inaccurate personal information, request deletion of personal information where there is no lawful basis for us to retain it, object to the processing of your personal information, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at hello@leadsprint.co.za.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date. We encourage you to review this policy periodically.
14. Contact
For questions about this Privacy Policy or how we handle your personal information, please contact LeadSprint at hello@leadsprint.co.za.